ITSN Support //body { background-color: "0466cc" }h1 { font-variant: small-caps; color: #000000; font-weight: bold; font-size: 22px; font-family: Arial, Helvetica, sans-serif }h2 { font-variant: small-caps; color: #000000; font-weight: bold; font-size: 14px; font-family: Arial, Helvetica, sans-serif }h3 { font-style: italic; color: #000000; font-size: 12px; font-family: Arial, Helvetica, sans-serif }td { font-weight: normal; color: #000000; font-size: 12px; font-family: Arial, Helvetica, sans-serif }th { font-weight: bold; color: #000000; font-size: 12px; font-family: Arial, Helvetica, sans-serif }A:link { text-decoration: none; font-weight: bold; color: blue; font-size: 12px; font-family: Arial, Helvetica, sans-serif }A:visited { text-decoration: none; font-weight: bold; color: blue; font-size: 12px; font-family: Arial, Helvetica, sans-serif }A:active { font-weight: bold; color blue; font-size: 12px; font-family: Arial, Helvetica, sans-serif }.test{font-weight: normal; color: #000000; 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} /* white */.navwhite a:visited { color: #FFFFFF; }a.nav:link { text-decoration: none; color: "#FFFFFF"; font-family: Arial, sans-serif; font-size: 12px; }a.nav:visited { text-decoration: none; color: "#FFFFFF"; font-family: Arial, sans-serif; font-size: 12px; }a.nav:hover { text-decoration: underline; color: "#FFFFFF"; font-family: Arial, sans-serif; font-size: 12px; }//a.nav:link { text-decoration: none; color: "#FFFFFF"; font-family: Arial, sans-serif; font-size: 14px; }ITSN Support, event management software, League administration software, Club management software, Club management software,Club administration software, Online Registration, Facility Management Software, League website, Club website, web-based, registration software, league scheduling software, database, registration, schedules, standings, player statistics   Welcome To ITSportsNetWednesday, November 19, 2008     Home Kudos Support Accrisoft iContact Email Control Panel ITSportsNet Version 2.1 ITSportsNet Regional Sports Connector Sessions Admin Login Support Search ITRegistrar Online Credit Card ITLeagueManager ITWebmaster ITSportsNet Email Setup Instructions District Tools ITSchedule Manage Home Games Organizations Types CRA Tax Credits The Evaluator  function scoreSetGames(theForm){ if (false){} else if ((theForm.setHome0.value != "" && theForm.setVisitor0.value == "") || (theForm.setHome0.value == "" && theForm.setVisitor0.value != "")){ alert ("Points have to be in pair(s)!"); if (theForm.setHome0.value == ""){ theForm.setHome0.focus(); } if (theForm.setVisitor0.value == ""){ theForm.setVisitor0.focus(); } return false; } else if ((theForm.setHome1.value != "" && theForm.setVisitor1.value == "") || (theForm.setHome1.value == "" && theForm.setVisitor1.value != "")){ alert ("Points have to be in pair(s)!"); if (theForm.setHome1.value == ""){ theForm.setHome1.focus(); } if (theForm.setVisitor1.value == ""){ theForm.setVisitor1.focus(); } return false; } else if ((theForm.setHome2.value != "" && theForm.setVisitor2.value == "") || (theForm.setHome2.value == "" && theForm.setVisitor2.value != "")){ alert ("Points have to be in pair(s)!"); if (theForm.setHome2.value == ""){ theForm.setHome2.focus(); } if (theForm.setVisitor2.value == ""){ theForm.setVisitor2.focus(); } return false; } else if ((theForm.setHome3.value != "" && theForm.setVisitor3.value == "") || (theForm.setHome3.value == "" && theForm.setVisitor3.value != "")){ alert ("Points have to be in pair(s)!"); if (theForm.setHome3.value == ""){ theForm.setHome3.focus(); } if (theForm.setVisitor3.value == ""){ theForm.setVisitor3.focus(); } return false; } else if ((theForm.setHome4.value != "" && theForm.setVisitor4.value == "") || (theForm.setHome4.value == "" && theForm.setVisitor4.value != "")){ alert ("Points have to be in pair(s)!"); if (theForm.setHome4.value == ""){ theForm.setHome4.focus(); } if (theForm.setVisitor4.value == ""){ theForm.setVisitor4.focus(); } return false; } if ( 1 && theForm.setHome0.value == "" && theForm.setVisitor0.value == ""&& theForm.setHome1.value == "" && theForm.setVisitor1.value == ""&& theForm.setHome2.value == "" && theForm.setVisitor2.value == ""&& theForm.setHome3.value == "" && theForm.setVisitor3.value == ""&& theForm.setHome4.value == "" && theForm.setVisitor4.value == "" ){ alert ("Please enter at least one set for the game!"); return false; }}function scoreRegularGame(theForm){ if (theForm.homeTotalPoints.value == ""){ if (theForm.homeDefault.checked == false) { if (theForm.visitorDefault.checked == false){ alert ("Please enter a number!"); eval ("theForm.homeTotalPoints.focus()"); return false; } } } else if (theForm.visitorTotalPoints.value == ""){ if (theForm.homeDefault.checked == false) { if (theForm.visitorDefault.checked == false){ alert ("Please enter an interger number!"); eval ("theForm.visitorTotalPoints.focus()"); return false; } } } if (theForm.homeDefault.checked == true) { if (theForm.visitorDefault.checked == true){ alert ("Both teams can't default!"); eval ("theForm.homeTotalPoints.focus()"); return false; } }}function checkDefault(theForm){ if (theForm.homeDefault.checked == true) { if (theForm.visitorDefault.checked == true){ alert ("Both teams can't default!"); eval ("theForm.homeTotalPoints.focus()"); return false; } }}function checkDigits(textBox){ currentValue = eval("textBox.value"); if (isNaN(currentValue)){ if(currentValue!=''){ alert ("Please enter an interger number!"); eval("textBox.focus()"); } }}
 ITSportsNet Help and Support Center
Welcome to the ITSportsNet Support Center.
Testing Get SatisfactionWe are trying a new feature for 'peer-to-peer' support. Many support questions could also be answered by other users that are currently logged in. We are using a site called 'Get Satisfaction' that allows for users to help each other out.
Below is a link to some questions currently being asked:
Active customer service discussions in ITSportsNet
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 Get Satisfaction support network
Additional Support ContentOn the left are links to many of the components that are part of ITSportsNet. There are many Help Documents, How To's and Introductions. Click on the links to learn more. We are constantly working to improve our Support Process and as we improve Your access to Great Helpers we'll show you our updates here...there are some exciting things coming for ITSportsNet and how we can help you!In this section you will find ITSportsNet's Support Service Levels and information on how to get your support issues resolved as quickly as possible. Our goal is to answer Help cases within 24 hours. Cases can be entered and solutions can be searched for 24/7, and customer support representatives will be working on cases and providing answers from 9:00-5:00 MST and 9:00-5:00 EST.
Searching for a Solution
The first step for getting help is to search the Self-Service Help area for a solution, where you'll find many quick answers. Click on the link www.itsportsnet.com/help/ and enter the keywords of your problem. Click the submit button to see a generated list of solutions containing your key words and select the most fitting description.
<< Top >> Opening a Case
If your solution search is unsuccessful, submitting a case through the Self-Service Portal is the next step. Your case enters into a queue so a support representative can research the issue to find an answer. Entering a case is the fastest, most effective way to let us know that you need help. We record all cases for tracking purposes and they are evaluated to determine their urgency.
The Log a Case process records your information in a case format with a system generated reference number. You must provide as many details as possible to help us resolve the issue, including your contact information and daytime phone number.
If you need to make an email enquiry about your case then you need to have your case number in the subject line of your email, or if you are calling ITSportsNet Support, have your Customer ID and Case Number ready to share with the support person.
<< Top >>Customer ID Number
All of your organization's information is tied to a numeric designation in our system called a Customer ID, which you should be prepared to indicate when communicating with us. To find this number, sign in as an administrator at www.itsportsnet.com/admin. In the control panel, your Customer ID shows at the top of the page in the title line - for example - Oakbank Minor Soccer (ID# 2000).
<< Top >> Case Types and How We Handle Them
There are two tiers of case support. Tier One Cases should be answered within 24 hours, and Tier Two Cases can take longer, depending on the requirements needed to resolve the issue.
Cases are dealt with on a first come first served basis.
By priority and urgency, (High, medium and low, which relates to whether you can continue with your work without it being resolved).
Emergency items can over-ride the above (discretion of Customer Support).
A higher priority may be given to a district or governing body issue that would have an effect on many organizations.
<< Top >> Other Features of the Self-Service Support Area
When you sign into www.itsportsnet.com/help/ and click on the Self-Server Support link with your username and password for this area, you'll have the following options:
Home - Where the top solutions are listed.
Find Solution - Where you can type in Key words and search for solutions.
Log a Case - Where you can ask for assistance or let us know about a problem or bug.
View Cases - View your current cases to check it's status.
Log Out - Log yourself out and close the window.
If you are in need of a Self-Service username and password, please contact ITSportsNet. By following the process above, you'll help us, help you resulting in a great experience for everyone.Created by: ITSN Support -- Last updated:Jul 01, 2008
Powered By ITSportsnet
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* by Peter Belesis. v4.1.3 011108
* Copyright (c) 2001 Peter Belesis. All Rights Reserved.
*/
HM_DOM = (document.getElementById) ? true : false;
HM_NS4 = (document.layers) ? true : false;
HM_IE = (document.all) ? true : false;
HM_IE4 = HM_IE && !HM_DOM;
HM_Mac = (navigator.appVersion.indexOf("Mac") != -1);
HM_IE4M = HM_IE4 && HM_Mac;
HM_Opera = (navigator.userAgent.indexOf("Opera")!=-1);
HM_Konqueror = (navigator.userAgent.indexOf("Konqueror")!=-1);
HM_IsMenu = !HM_Opera && !HM_Konqueror && !HM_IE4M && (HM_DOM || HM_NS4 || HM_IE4);
HM_BrowserString = HM_NS4 ? "NS4" : HM_DOM ? "DOM" : "IE4";
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function HM_f_PopUp(){return false};
function HM_f_PopDown(){return false};
popUp = HM_f_PopUp;
popDown = HM_f_PopDown;
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HM_GL_FontFamily = "Arial,sans-serif";
HM_GL_FontSize = 10;
HM_GL_FontBold = true;
HM_GL_FontItalic = false;
HM_GL_FontColor = "black";
HM_GL_FontColorOver = "white";
HM_GL_BGColor = "transparent";
HM_GL_BGColorOver = "transparent";
HM_GL_ItemPadding = 3;
HM_GL_BorderWidth = 1; //was 2 -- Jiang
HM_GL_BorderColor = "red";
HM_GL_BorderStyle = "solid";
HM_GL_SeparatorSize = 1; //was 2 -- Jiang
HM_GL_SeparatorColor = "#666666"; //was yellow
HM_GL_ImageSrc = "menu/HM_More_black_right.gif";
HM_GL_ImageSrcLeft = "menu/HM_More_black_left.gif";
HM_GL_ImageSrcOver = "menu/HM_More_white_right.gif";
HM_GL_ImageSrcLeftOver = "menu/HM_More_white_left.gif";
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HM_GL_ImageVertSpace = 5;
HM_GL_KeepHilite = false;
HM_GL_ClickStart = false;
HM_GL_ClickKill = 0;
HM_GL_ChildOverlap = 40; //was 40
HM_GL_ChildOffset = 10;
HM_GL_ChildPerCentOver = null;
HM_GL_TopSecondsVisible = .5;
HM_GL_ChildSecondsVisible = .3;
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